Returns, exchanges and refund Policy

We are happy to refund any unopened goods within 30 days of delivery, provided that we receive the goods in their original condition. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. A restocking fee of 6% of the order value is charged on refunds. If the product is not in original condition (eg. damaged upon receipt, removed from original packaging or has clearly been used), we will be unable to accept the goods and they will be returned to you at your cost.

Open a return request by login in to your customer account here. 

Should you receive a faulty or damaged product, please contact us at support@minihippoimports.com.au detailing your specific problem and we’ll get back to you promptly.