Got a question, query or issue that needs resolving? We’d love to help.
Sure thing. We offer bulk pricing to schools, kindergartens, mum groups, buyer’s co-ops and other groups. We also get involved in fundraising opportunities. Fill out our contact form below and we’ll get back to you with details and pricing.
Yes, we refund any unopened goods within 14 days of delivery, provided they’re in their original condition (*cough* no little fingerprints and crumbs *cough*). Returns are approved at our discretion — we just ask you incur the postage cost and a 6% restocking fee of the order value.
If the product is not in its original condition (damaged upon receipt, removed from original packaging or has clearly been used), we’re unable to accept it and it’ll be returned to you at your cost.
If you’ve received a faulty or damaged product, we also want to hear about it.
You can complete our returns form to get started, providing as much detail as possible about the item, return or fault. You can expect a response within 48 hours with further instructions.
We guarantee our products against manufacturing defects (like issues with any parts or material defects) for 12 months after your purchase. The only exception is the interior lining of the SoYoung insulated bags, which come with a 6-month warranty. For all warranty claims a proof of purchase is required.
We don’t guarantee our products for issues related to wear and tear including rips, spills, scratches, chips, mould, fading, warping, stains and odour. Even though our products are designed for kids on the wildest playground adventures, they’re not indestructible.
If you’ve purchased one of our products from an independent retailer, please get in touch with them directly.
We have an automated ordering system, which means your order is dispatched faster than a kid who spotted an ice cream van. The only downside to our fast shipping? As soon as you place your order it’s already on the way to the address you entered — meaning we’re unable to amend this on our end.
But no stress! You may be able to redirect your order by logging into the Australia Post MyPost webpage and entering your tracking number. From there, you should find a button to redirect the item to your desired address.
If your order is undeliverable (either due to an incorrect shipping address or failure to accept a delivery) it’ll come straight back to us. If this happens, we’ll get in touch to discuss the next step. Additional shipping charges will apply for reshipment. If you fail to pay the reshipping fee, we’ll refund of the order minus the original freight charge and an AU$15 restocking fee.
We’re unable to provide a click and collect option on orders. The good news? Your Mini Hippo products will arrive straight to your door (no need to get out of your jammies).
We ship from our warehouse in Cheltenham, Victoria.
We use Australia Post’s regular service to get your Mini Hippo goodies to you.
It works like this: Once your order is placed, it’ll be processed within 72 hours (on business days) unless otherwise notified. You’ll receive an email notification once your order is lodged with Australia Post.
These postage timeframes are a general guide on how long your order will take to arrive after it’s lodged. Take note, these times are in addition to our 72 hours processing time.
Domestic (hey neighbour):
Melbourne to Metro ACT, NSW, SA and VIC: 2-3 business days
Melbourne to Metro QLD and TAS: 3-4 business days
Melbourne to Regional Australia, NT and WA: 6+ business days
International (hey, distant neighbour):
Melbourne to Hong Kong: 20-25 business days
Melbourne to Japan: 6-10 business days
Melbourne to Malaysia: 10-12 business days
Melbourne to New Zealand: 2-3 business days
Melbourne to Philippines: 10-15 business days
Melbourne to Singapore: 5-10 business days
We know. Just like microwave minutes, time moves slowly when you’re waiting for an online order. Please be patient and remember that these are just general guidelines. We rely on Australia Post’s delivery timeframes and unfortunately, they’re not guaranteed. Delivery to remote areas may take longer, too.
We’re so excited to hear that you’re interested in our products. We’re pretty big fans (if we do say so ourselves).
Right now, Mini Hippo ships to the following countries:
We hope we can get some Mini Hippo goodies into your hands soon.
Live in Asia? Can’t see your country listed? No worries! Fill out our contact form and we’ll see if we can help you out.
We’re so glad you asked, because we believe you should keep your lunch products in use for as long as possible (and across multiple kids). While we always source high quality products, if you find there’s a part that needs replacing, we offer replacement latches, seals, straps, lids and more. It’s better for you and better for the planet.
Check out our spare parts.
Returns and faults
While it’s rare, mishaps do happen. So if for any reason you’re unhappy with your product or you’ve found a fault, fill in the form below and upload some supporting images. You can usually expect a response within 1 working day (but sometimes life, kids and grazed knees get in the way, so allow up to 48 hours). Simple.
Alternatively, if you need a replacement part (and your product was purchased over 12 months ago) check out our spare parts store or Yumbox latch replacements.