We’re happy to refund or credit any full priced, unopened items within 30 days of delivery, as long as they’re returned in their original condition.

Items purchased using a promotional code or discount are not eligible for a refund. In some cases, we may approve a return for store credit.

Buy 2 Get 1 Free Promotions
Our “Buy 2 Get 1 Free” offers are designed to give you great value when purchasing multiple items together, so the free item is only valid when the qualifying items are kept.

If you return any items from a qualifying order, the promotion no longer applies.

In simple terms:

• You can’t return the paid items and keep the free one
• If you keep the free item, its full retail value will be deducted from your refund
• If your return means the offer conditions are no longer met, the free item must also be returned

Any refund will be adjusted to reflect the full retail value of the items you keep.

Final sale items cannot be returned. All other returns are assessed and approved at our discretion.

All postage costs are to be incurred by the customer. A restocking fee of 6% of the order value is charged on refunds. If the product is not in original condition (eg. damaged upon receipt, removed from original packaging, tags and packaging removed or has clearly been used), we will be unable to accept the goods and they will be returned to you at your cost.

Open a return request by login in to your customer account here. 

Should you receive a faulty or damaged product, please contact us at support@minihippoimports.com.au detailing your specific problem and we’ll get back to you promptly.

We are currently shipping throughout Australia, New Zealand and Asia.

We ship using Australia Post with flat rate freight within Australia and New Zealand. Freight to Asia is calculated based on the weight of the order. You can check freight costs by adding to cart and entering your address during checkout. Freight will be shown prior to committing to purchase.