SoYoung Ice Pack

SoYoung Ice Pack

  • FREE shipping on Australian orders over $150
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The ultimate companion to your SoYoung Lunch Poche or Lunch Box. These ice packs are designed to be condensation-free (so no soggy food) – and they’re super cute, too.
    • Made from polyester fabric
    • Filled with water and cellulose gum
    • Non-toxic
    • Condensation-free
    • Remove from outer sleeve to wash

    Returns

    We’re happy to refund unopened goods within 30 days of delivery, provided we receive them in their original conditions. For more information on returns, visit our support page. 

    We’re happy to refund or credit any full priced, unopened items within 30 days of delivery, as long as they’re returned in their original condition.

    Items purchased using a promotional code or discount are not eligible for a refund. In some cases, we may approve a return for store credit.

    Buy 2 Get 1 Free Promotions
    Our “Buy 2 Get 1 Free” offers are designed to give you great value when purchasing multiple items together, so the free item is only valid when the qualifying items are kept.

    If you return any items from a qualifying order, the promotion no longer applies.

    In simple terms:

    • You can’t return the paid items and keep the free one
    • If you keep the free item, its full retail value will be deducted from your refund
    • If your return means the offer conditions are no longer met, the free item must also be returned

    Any refund will be adjusted to reflect the full retail value of the items you keep.

    Final sale items cannot be returned. All other returns are assessed and approved at our discretion.

    All postage costs are to be incurred by the customer. A restocking fee of 6% of the order value is charged on refunds. If the product is not in original condition (eg. damaged upon receipt, removed from original packaging, tags and packaging removed or has clearly been used), we will be unable to accept the goods and they will be returned to you at your cost.

    Open a return request by login in to your customer account here. 

    Should you receive a faulty or damaged product, please contact us at support@minihippoimports.com.au detailing your specific problem and we’ll get back to you promptly.

    Shipping

    We ship from our warehouse in Cheltenham, Victoria via the regular Australia Post. Once an order is placed, it’ll be processed within 72 hours on business days, unless otherwise notified. We currently ship to Australia, Hong Kong, Japan, Malaysia, New Zealand, Philippines and Singapore.

    We are currently shipping throughout Australia, New Zealand and Asia.

    We ship using Australia Post with flat rate freight within Australia and New Zealand. Freight to Asia is calculated based on the weight of the order. You can check freight costs by adding to cart and entering your address during checkout. Freight will be shown prior to committing to purchase. 

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    More from SoYoung

    We hand-select high quality lunch products

    So you can feel relieved your kids are enjoying healthy food (well, occasionally). 

    As parents ourselves, we believe your family’s lunch products should be simple, fun and durable.

    Simple for you to create each morning. 

    Fun (and delicious) for your kids to eat. 

    And durable so they can survive the wildest playground adventures.  

    These are products sourced by parents, for parents. 

    OUR IMPACT

    As a business that supplies lunch products from around the world — and relies on transportation to do so — we recognise we have an impact on our planet. As all products do. 

    But as parents with young kids, we’re committed to evolving, learning and improving — just like you. 

    Knowing that, here are a few of the small ways we’re making a difference.

    • We hand-select durable products so they can last for years, across multiple kids. 
    • We encourage replacement parts like latches, lids, liners and straps, so you can repair rather than replace. 
    • We donate a share of our stock to local charities every year, supporting families and kids who need it most. 
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