Support

/Support
Support 2018-05-08T16:16:18+00:00
Support Banner

MINI HIPPO IMPORTS PRIDES ITSELF ON BEING AT THE FOREFRONT OF WHAT’S NEW, FUNCTIONAL, VERSATILE AND DOWNRIGHT COOL WHEN IT COMES TO THE NEEDS OF THE MODERN PARENT.

CUSTOMER SUPPORT

Please ensure you have read our general FAQ and brand specific FAQs below.

If your question or query has not been answered then please contact us via the form below.

We are here to answer your questions Mon to Fri 9am-5pm AEST, excluding public holidays.

FAQ

Where can I see your wholesale pricing? 2017-11-01T03:21:50+00:00

Pricing and ordering information is only available to approved trade and wholesale customers.  Click here to apply to become one of our selective retailers.

How do I stock your range in my store? 2017-11-01T03:20:26+00:00

The first step is setting up an account with us.  Click here  to fill out some basic information.  Once reviewed we will be in touch with further information.

Do you provide exclusivity? 2017-11-01T03:18:39+00:00

We look at exclusivity on a case-by-case basis.  If we already supply a store in your area we may not be able to supply you but please discuss with us and we can look at the finer details.

I don’t have a store but I love your product and tell everyone about it, do you have an affiliate program? 2018-02-08T11:40:07+00:00

Wow, we are flattered that you are telling all your friends about our products.  Please get in touch with us here to discuss affiliate marketing.

Where can I get images for my website/social media promotional requirements? 2018-02-08T11:41:51+00:00

High-resolution product images, lifestyle photos and descriptions for retailer’s use are provided via Dropbox links once you have completed an order. Please also feel free to use lifestyle images from our social media pages. We test-drive all the products we sell so these are real everyday images. We would love for you to do the same, so if you post beautiful images taken by customers or yourself using our products then please let us know. If you would like us to share on our social media pages we are more than happy to do so.

Please note that images and text found on www.minihippo.com.au are copyright to Mini Hippo and are not for retailer use.

Can I announce that I am a retailer of your product? 2017-11-01T03:14:10+00:00

Once you have a confirmed and paid order then yes, please do.  We ask that you wait until you have received confirmation to ensure stock can be supplied.  We know you are excited, but we don’t want to disappoint your customers if there is a delay in supply or other unexpected hold up in getting stock to you.

When can I expect my order? 2018-02-08T11:46:56+00:00

AllAll invoices are proforma so we endeavour to ship within 48 to 72 hours of payment clearing in our account. Please send us a remittance if you are paying by bank deposit so we can reconcile as soon as possible.

If you are in a hurry, credit card and PayPal payments reconcile automatically with invoices sent to our warehouse for immediate processing.

Can I use my own shipping company? 2018-02-08T11:48:43+00:00

Yes, we are happy to discuss working with your own freight company. If you have great rates and can get it cheaper please select “Own Courier Pickup” at checkout. We will then notify you once your order has been packed, with the dimensions and weight for booking your courier.

Due to OH&S requirements we do not allow retailers to pick-up their own stock. It must be booked with a courier company ensuring professional indemnity and insurances are covered.

Who do you ship with? 2017-11-01T03:15:30+00:00

We use various freight companies and Australia Post to achieve the most cost effective shipping price for you.

Do you have a minimum order? 2018-02-08T11:52:06+00:00

We have various minimums for each range. The shop automatically defaults to the minimum order quantity for each item and range.

Please request an account with us for details on the minimums required here.

How do I order? 2018-02-08T12:25:24+00:00

All ordering is available through our wholesale portal here. You need to be an approved retailer to access this page.

Click here to apply to become one of our selective retailers.

I don’t have a store but can I make a bulk purchase? 2018-02-09T11:40:27+00:00

Yes, we offer bulk pricing to schools, kindergardens, mums group or buyers co-ops and other groups. Please complete the details of you requirements on our Contact Us form here, so we can provide the relevant pricing.

We also offer fundraising opportunities. Please complete the details of you requirements on our Contact Us form here, so we can discuss.

What is the recommended retail price of this range? 2017-11-01T06:26:55+00:00

Wean Meister products retail between $9.95 and $29.95 AUD inc. GST.  Freezer Pods are a set of one tray (tray and lid). AdoraBowls, Mini AdoraBowls, EasyRinse Bibs and Sippy Skillz are a two pack.  For the range please see our online store here.

How do I care for this product? 2017-11-01T06:28:20+00:00

The wonderful benefit of silicone is that it is suitable for use in the freezer, microwave, dishwasher and oven (up to 240°C).

EasyRinse Bibs can be wiped over with a cloth when out and about, washed in soapy water with the dishes or even placed in the dishwasher.

What are the origins of this product? 2017-11-01T06:28:34+00:00

Wean Meister is designed in Australia and manufactured responsibly in China.

What is this product made of? 2018-02-08T15:45:15+00:00

All products in the Wean Meister range are made from high grade, premium grade LFGB compliant flexible silicone.  They won’t snap when retrieving frozen food, like plastic can. The handle of the Spatula is made from bamboo.

Is this product eco friendly? 2017-11-01T06:28:53+00:00

Silicone is BPA free and naturally bacteria resistant due to its non-porous nature.  Wean Meister is very environmentally friendly, by reducing your need for individual baby food packages and jars.  The use of the EasyRinse Bibs saves the washing of 3 bibs a day, 21 bibs a week.  This is a large reduction in washing machine water and electricity.

Not only are the pod trays and bowls reusable for baby food, they also have a number of uses for when you baby is no longer requiring purees.  Why not freeze left over stock or sauce?  As the trays are oven safe (up to 240°C) they make a fantastic mini muffin tray.

Can you tell me the dimensions and weight of the product? 2017-11-01T06:29:57+00:00

For line drawings showing the dimensions of each product please see the item in our online store.

Freezer Pods 20.0 x 20.0 x 5.0cm; 75ml per pod = 675ml per tray Weighs 300g
AdoraBowls 11.5cm diameter x 8.0cm; 300ml Weighs 340g
Mini AdoraBowls 8.7cm diameter x 6.0cm; 150ml Weighs 20g
EasyRinse Bibs 30.0 x 22.0 x 0.1cm Weighs 150g
Scoopsy Plates 20.0 x 21.5 x 3.0cm Weighs 188g
Sippy Skillz 10.2 x 6.9 x 7.0cm; 150ml Weighs 71g
Spatulas 28.5 x 5.2 x 1.3cm Weighs 7g
What age are Wean Meister products appropriate for? 2017-11-01T06:30:23+00:00

Freezer Pods are perfect for preparing and freezing fresh homemade baby food.  Newly weaning babies generally require one to two pods per meal.  We suggest freezing a variety of fruit and vegetables pods and then mix and matching different tastes to create variety.  The three-pack set is perfect for colour coding your freezer – peach for fruit, baby blue for vegetable and mint for meat and grains.  You always have a selection of tastes to mix and match.

AdoraBowls are perfect for popping our frozen portions and defrosting or heating in either the microwave or oven.  As your baby grows you may wish to freeze larger portions of meal directly in the bowl utilising the silicone suction lid to freeze.  Remove from the freezer and put straight in the oven (up to 240°C) to reheat. Mini AdoraBowls are ideal for baby food or toddler snacks.

Having a set of handy EasyRinse Bibs will not only keep your baby clean but save you time and money!  Simply rinse the bib off after each use and dry with your dishes.  It’s ready again for next time and no pile of laundry to be done every couple of days.

Designed to be easy to hold with 2 easy to grab handles, the Sippy Skillz training cup is ideal for babies and toddlers learning to hold and use their drink by themselves.

Scoopsy Plates have an over hanging edge for easy ‘scooping’ and are designed with a 3 section divider suitable from 6 months to 6 years.

Which SoYoung product is best for my needs? 2018-02-08T15:25:17+00:00

As there are a number of products in the SoYoung range, below are some examples of how our customers generally use each style.

Lunchboxes

This size lunchbox is perfect for school aged children.  It fits a Yumbox plus an extra sandwich or piece of fruit and an icepack comfortably.

Small Cooler Bag

This small cooler bag is perfect as a bottle bag, easily fitting two wide neck bottles plus icepacks and other smaller items.  It is also perfect for a child’s drink bottle and snacks for an outing.  The bag works well slung over a pram handle or tucked in the under basket.

Large Cooler Bag

This large cooler is perfect for a day out as a family.  It fits two Yumboxes or one Yumbox and a drink bottle with enough space for icepacks or other additional fruit or snacks.  The more mature prints also make it perfect for adult lunches at work.

Ice Packs

A complimentary product to your SoYoung bag, these adorable ice packs are non-toxic and will remain condensation free as they keep your little ones’ lunches (or yours!) cool throughout the day. The single large ice pack fits perfectly in SoYoung’s lunch box or large cooler bag. Best of all they are sweat proof!

Toddler Backpack Sets

This backpack set is great for childcare and kindergarten.  The detachable lunch bag can be separated and used independently and will fit two Yumboxes at a squeeze or one and other items such as icepacks and extra snacks.  The backpack can be used to store a change of clothes and water bottle.

Grade School Backpack

The larger grade school backpack is perfect for primary school aged children.  It will fit a SoYoung lunchbox inside along with school books, reader bag and other primary school requirements.  The interior has a mesh zip pocket and the exterior two mesh water bottle pockets.

Charlie Lifestyle Bag

Thanks to its neutral design features the Charlie Lifestyle bag is easily carried by both Mum or Dad.  There is ample room inside for all that’s required for a full day out with baby from newborn to toddler.  Due to its great design and functionality many customers continue to use this not as a nappy bag, but as an everyday lifestyle bag.

Emerson Tote

The Emerson Diaper Tote was designed for parents who travel lighter – especially as baby grows.  For that next phase after the first year where you don’t need to lug 6 nappies, 3 changes of clothes and a dozen burp cloths with you whenever you’re out for a couple of hours

Andi 3-in-1 Stroller Organiser

This stylish bag will keep up with your stroller as it rests on the handles, organising all your needs at your fingertips. Not strolling, don’t worry! This bag can be thrown over your shoulder as a handbag or easily lend its organising abilities to a tote.

For more information on all our SoYoung products click through to our individual products page here.

Can you tell me the dimensions and weight of the product? 2018-02-08T15:31:55+00:00
Lunchboxes 25.5 x 19.0 x 7.6cm Weighs 300g
Bottle Bags 9.0 x 9.0 x 28.0cm Weighs 180g
Small Cooler Bag 17.7 x 19.0 x 11.4cm Weighs 250g
Large Cooler Bag 20.3 x 21.6 x 12.7cm Weighs 370g
Ice Packs 18.0 x 10.0 x 1.0cm Weighs 200g
Toddler Backpack Sets Backpack 22.8 x 30.5 x 12.7cm Weighs 370g
Lunchbox 19.0 x 25.4 x 7.6cm Weighs 240g
Grade School Backpack 28.0 x 40.6 x 20.3cm Weighs 300g
Andi 3 in 1 38.0 x 28.5 x 17.5cm Weighs 1425g
Charlie Lifestyle Bag 38.0 x 25.5 x 17.7cm Weighs 1400g
Emerson Tote 35.6 x 27.9 x 13.9cm Weighs 900g
Andi 3-in-1 Stroller Organiser 38.0 x 28.5 x 17.7cm Weighs 1425g
What is this product made of? 2018-02-08T15:40:43+00:00

SoYoung’s signature material is it’s beautiful linen.  Linen is a wonderful natural and renewable source and is an extremely resilient and durable fibre, which makes it a perfect match for the demands placed upon the products by children.  The exterior of SoYoung’s linen bags is uncoated leaving a textured raw finish.

Charlie Lifestyle and Emerson Tote bags are a canvas exterior with vegan leather straps.

Andi 3-in-1 Stroller Organiser bags are constructed of natural fabrics such as waxed cotton canvas and linen/cotton blends. This material has been selected for its natural properties and relaxed look and feel.

What age is Wrap‘d appropriate for? 2018-05-03T21:18:51+00:00

Wrap’d is easy to use for all ages. It is especially useful for children who may struggle to hold together and eat a wrap with fillings without spilling the contents. To open, pull the top tabs down to the first fold line and start eating. When you need to reveal more of your tasty treat, peel down the sides a little further. Hands stay clean!

Is this product eco friendly? 2017-11-03T20:52:37+00:00

SoYoung’s non-toxic and eco friendly line of kids backpacks, lunch bags and cooler bags are PVC, lead, phthalate and BPA free.

Linen is derived from the flax plant, which requires substantially fewer pesticides, as well as 20 times less water and energy to harvest and produce than alternate crops such as cotton.

What are the origins of this product? 2017-11-03T19:53:15+00:00

SoYoung is designed in Canada and manufactured responsibly in China.

What is this product made of? 2018-05-03T21:20:49+00:00

Wrap’d is BPA free and made from high-grade silicone, ensuring it is bacteria resistant.

How do I care for this product? 2018-02-08T15:42:37+00:00

SoYoung linen range is now completely machine washable (gentle cycle) and will dry when hung overnight.  All insulated lunch boxes and cooler bags come with a removable, easy clean insert that is heat sealed to prevent seepage, and fully immersible for hand washing.

Charlie Lifestyle and Emerson Tote bags are constructed of quality cotton canvas. This material has been selected for its relaxed, natural look and feel, however this material does fade faster than nylon or polyester fabrics, and may be prone to attracting lint if exposed to high pile fabrics such as terry cotton or wool. If you do find that your bag is collecting lint we suggest rubbing a dryer sheet or using an anti-static spray on the exterior of the bag and then brushing with a lint roller or a dry cellulose sponge.

Andi 3 in 1 bags are constructed of natural fabrics such as waxed cotton canvas and linen/cotton blends. This material has been selected for its natural properties and relaxed look and feel. Spot clean only with a damp cloth or brush. Do not machine wash.

What is the recommended retail price of this range? 2017-11-03T17:54:21+00:00

These products range in price from $12.00 to $199.00 AUD inc. GST.  For the range please see our online store here.

What are the origins of this product? 2018-05-03T21:21:49+00:00

Wrap’d is designed in Australia and manufactured responsibly in China.

What age is Drink in the Box and Snack in the Box suitable for? 2017-11-04T00:39:33+00:00

Drink in the Box and Snack in the Box are appropriate for all ages 3+. They are also a great addition to seniors’ mealtimes if dexterity is a problem in later life.

Can you tell me the dimensions and weight of the product? 2017-11-04T00:36:51+00:00
Drink in the Box Small (240ml) 15 x 4 x 7cm Weighs 113g
Drink in the Box Large (350ml) 19 x 4 x 7cm Weighs 136g
Snack in the Box 13.5 x 6.6 x 5.6cm Weighs 136g
How do I use this product? 2018-05-08T18:58:16+00:00

Warp’d is an easy way to keep your wrap fresh and tasty for your child’s lunchbox. Following these simple steps it can be used:

  1. First prepare your flatbread meal with your chosen ingredients. Fold the bottom of the flatbread up covering the bottom portion of the filling
  2. Then roll it over from one side to the other. The top doesn’t need to be folded as the Wrap’d will seal over it
  3. Once your flatbread is rolled up, place it in your opened Wrap’d and pinch the side seals and top closed. Slide your fingers down each side seal to ensure they are all closed properly and you see no gaps
  4. Using the tabs on the top of the Wrap’d, peel each side down to the first notch in the side panels and hold the sides folded down. This should expose enough of your meal to start munching!
  5. Once you are ready to reveal more, simply peel each side down to the next notch. The bottom of the Wrap’d panels are permanently sealed to act like a cup, catching any ingredients that may have escaped
What is this product made of? 2017-11-04T00:35:12+00:00

Drink in the Box and Snack in the Box are made with polypropylene, TritanTM (outer) and silicone (straw).

Is this product eco friendly? 2017-11-04T00:34:31+00:00

All materials are food-safe, BPA, BPS and phthalate free.

How do I care for this product? 2018-05-03T21:23:34+00:00

Wrap’d is dishwasher-safe and can easily be hand washed as desired.

What are the origins of this product? 2017-11-04T00:33:53+00:00

Precidio Design, the designers of Drink in the Box and Snack in the Box are from Canada, with their manufacturing taking place responsibly in China.

How do I open the top of my Drink in the Box or Snack in the Box? 2018-02-02T00:27:46+00:00

The top of Drink in the Box is designed to fit tightly with the waterproof silicone seal. To open, just grab onto the lid (while closed, not in the open position) and gently wiggle back and forth, while pulling up. The top will come off.

This is the same for Snack in the Box.

Does it also seal the food? 2018-05-03T21:23:58+00:00

Wrap’d is designed to enclose your wrap and fillings. It will seal the contents and keep it fresh and free from contaminants however it is not leak-proof for liquids. We recommend placing dressings or wet fillings such as tomato into the centre of the wrap to avoid the outside becoming soggy.

Wrap’d is also perfect for preparing wraps the night before and storing in the fridge.

How do I put the top back on my Drink in the Box? 2018-02-08T15:09:26+00:00

The bottom section of the Drink in the Box has a cut-out on one of the top edges, to let the button fit down inside. Make sure the top lid is turned to let the button back down this slot. As Drink in the Box’s top is quite tightly sealed, be sure to push the top back down only when the lid is in the open position. Fill to the fill line marked on the lower section, and push down slowly. This will let air out of the air hole, and stop the straw from squirting to release the air pressure for pushing the lid down

How do I care for this product? 2018-02-08T15:11:41+00:00

Both Drink in the Box and Snack in the Box are dishwasher safe (top rack only up to 65°C). We highly recommend hand washing or if using a dishwasher, removing it before the heat dry cycle.

Drink in the Box and Snack in the Box are not to be cleaned in glass baby bottle steam cleaner units, as they are exceptionally hot, and will distort the shape of the product, possibly warping it.

Drink in the Box and Snack in the Box are designed with rounded edges and smooth surfaces to make hand washing easy.

What is the recommended retail price of this range? 2018-05-03T21:26:26+00:00

Wrap’d retail at $19.95 AUD inc. GST. For the range please see our online store here.

Can I freeze my Drink in the Box or Snack in the Box? 2017-11-04T00:29:21+00:00

It is not recommended to put your Drink in the Box or Snack in the Box in the freezer. Liquids expand in the freezer and can damage or distort the container’s shape causing it to leak as it defrosts. Also, if the contents are frozen, the straw will not fit!

See the optional accessories in our online store here for Ice on the Box; a reusable ice gel pack, which will keep your Drink in the Box cold too.

I lost my Drink in the Box straw what do I do? 2018-02-08T15:17:46+00:00

You may purchase a Replacement Parts Kit for Drink in the Box in our online store here. This will give you 3 new straws, a new spout and a new seal, all to keep your Drink in the Box in working order.

What is the recommended retail price of this range? 2018-02-08T15:21:57+00:00

The retail price for these products is:

Drink in the Box Small (240ml) $16.00 AUD inc. GST
Drink in the Box Large (350ml) $18.00 AUD inc. GST
Snack in the Box $16.00 AUD inc. GST

For the range please see our online store here.

What is the recommended retail price of this range? 2018-02-08T21:05:02+00:00

These products range in price from for $26.95 to $45.95 AUD inc. GST.  For the range please see our online store here.

How do I care for this product? 2018-10-02T08:01:58+00:00

Yumbox is dishwasher safe up to 65°C (top rack only).  We highly recommend hand washing the outer shell or if using a dishwasher, removing it before the heat dry cycle. Most dishwashers temperatures are a guide only and actual temperatures can fluctuate by up to 20°C.  Yumbox is designed with rounded edges and smooth surfaces to make hand washing easy.

Air dry thoroughly after washing and store in an open position if not in use for long periods.

We advise that everyone use their own judgment when deciding to microwave any plastics.

Yumbox has a limited warranty on any manufacturer’s defects. We do not warranty damage caused by overheating in a dishwasher (you must use the top rack only), using children sterilisers, or misuse or abuse.

What are the origins of the Yumbox range? 2018-02-08T16:51:54+00:00

Yumbox co-founders hail from the USA and France with manufacturing taking place responsibly in China.

Mini Hippo Imports (also known as Yumbox Australia) is the Authorised Distributor of Yumbox in Australia and New Zealand.

Is this product eco friendly? 2017-11-04T01:07:54+00:00

Yes, this product will help reduce waste by assisting you to send a package free lunch.  The reduction of this waste helps keep our planet beautiful.

All materials are food-safe, BPA and phthalate free and are CPSIA and FDA compliant.

How do I replace a latch? 2018-02-04T22:43:08+00:00

Replacement latches can be purchased here should you need to replace this Yumbox part.

Instructions on how to insert a new latch can be found here.

Below outlines the process to replace the latch:

  • Before you begin, use the mini screwdriver provided to push the pin on the right slightly outward to make the process easier when you are ready to insert the latch
  • If you have difficulty extracting the pin from the plastic around it, drop it into a mug with boiling water for a minute or so. This will help expand the plastic and enable the pin to move more freely
  • Insert the extended pin on the left first, align the second pin and push it into place with the mini screwdriver provided
What is this product made of? 2017-11-04T01:08:11+00:00

Yumbox is made with ABS polymer (exterior box), TritanTM (tray) and silicone (seal).

Is Yumbox thermal or insulating? 2018-02-08T21:08:24+00:00

No.

Yumbox is not made with thermal materials. If adding food like yoghurt, which should be kept cold, we recommend packing Yumbox in an insulated bag with an ice pack to keep contents cool. These are available in our store here.

Can I pack a Yumbox lunch the night before and store it in the fridge? 2017-11-04T01:08:39+00:00

Yes.

Yumbox acts as an excellent storage container. The seal keeps foods fresh for days in the fridge.

If placing warm foods inside to cool in the fridge the Yumbox will seal very tightly due to the condensation.  To break the seal and ensure the Yumbox tray is not adhered to the lid, open the Yumbox very slightly and grip the tray, firmly pulling down so it settles in the bottom section.

How do I pack wet foods? 2017-11-04T01:08:56+00:00

Yumbox is designed to hold wet foods but not liquids, such as water. To ensure that food stays in place and does not leak to other compartments, be sure to follow 4 easy steps as outlined below:

  1. Do not overfill compartments
  2. Remove any excess liquid from canned fruit, applesauce and yoghurts
  3. Keep contents cool by adding an ice pack to your lunch tote
  4. When closing Yumbox, press down on the lid with the palm of your hand and snap latch to closed position to create the best seal

Do not pack yoghurt drinks, soups or runny/watery dressings. Do pack foods with the consistency of ranch dressing, ketchup, chunky salsas, hummus, yoghurt and veggie dips. These are all great options. Some oily vinaigrettes may leak out of the dip well. One trick that can help keep vinaigrettes in place is to dress the salad and top it with a few croutons. The croutons will absorb excess oil/liquid and keep the vinaigrette from seeping into a neighbouring compartment. If you are not sure if your food choice is too liquidy to pack, we suggest that you conduct a quick test before sending your child to school with that food. Simply add the test food to a compartment, close Yumbox properly and give it a good shake (or leave it on its side for 10 minutes). Set Yumbox back to normal position and open to see the results.

Is Yumbox leak-proof? 2018-02-08T21:14:17+00:00

Yes. Yumbox is a leak-proof container.

Yumbox’s silicone lid engages with the tray to create a tight seal keeping food contents in place, including thicker wet foods like yogurt and applesauce (not water). Foods will not leak between compartments or outside of the box.

Please also refer to the question in this FAQ titled How do I pack wet foods?

Are Yumbox’s trays interchangeable? 2018-02-08T21:19:57+00:00

Yumbox Tapas does come with an interchangeable tray seal. This means if you purchase a 4 compartment tray, you may wish to also purchase the optional 5 compartment tray and vice versa.

You may use all Yumbox Original 6-compartments trays with the outer box that has a matching 6-compartment seal.

You may use all Yumbox Panino 4-compartment trays with the outer box that has a matching 4-compartment seal.

While 6-compartment trays may fit in 4-compartment outer boxes, and vise versa, they will not create a seal and do not have a perfect fit to prevent leaking or spills.

Yumbox MiniSnack trays can only be used in this style of bento box.

What portions does Yumbox accomodate? 2018-02-08T21:38:52+00:00

Yumbox now has four designs to make packing lunch for everyone easy!

Yumbox’s Original 6-compartment food tray, is perfect for toddlers through age 8 who like variety. It accommodates five portions of the five main food groups plus a 30ml dip/treat well. In total it holds 3½ cups. The illustrated trays reinforce healthy balanced meal packing.

Yumbox Panino 4-compartment food tray is sandwich-friendly. This is a great option for kids and adults of all ages that prefer sandwich and salad style lunches. It has one large sandwich size section with two smaller ½ cup sides plus a 30ml dip/treat well.

Both designs are compact, leakproof and kid-friendly.

The larger Yumbox Tapas is designed for adults and big kids alike, it’s perfect for a packed school lunch and adult meals now with an innovative interchangeable tray. Tapas 4-compartment has a four cup volume of 1 x 2⅔ cup, 2 x ½ cups with a ¼ cup small dip/treat well. Tapas 5-compartment has a four cup volume of 1 x 1½ cup, 1 x ¾ cups, 2 x ½ cups with a ¼ cup small dip/treat well.

The awesome MiniSnack makes snacks on-the-go easier. It comes with a large ¾ cup food well, small ⅓ cup food well plus a small dip/treat well.

For healthy lunch packing ideas visit us on Facebook or Instagram.

How do I carry Yumbox? 2018-02-08T21:41:22+00:00

A Yumbox is compact and comfortably fits into most insulated lunchboxes, some that are available on our store here.

Which Yumbox is right for me? 2018-02-08T21:57:17+00:00

Yumbox Original – 6 compartment tray is perfect for:

  • Picky eaters – everything is small and visible
  • Variety – sandwich free lunches
  • Snacks – each section can hold different snacks to be eaten across the day
  • Weight conscious adults – Perfect portions packed in advance help to keep you on the right track to weight loss

Fits a sandwich? Yes cut up and packed across two sections

Leak-proof? Yes, pack yoghurt without leaks.

 

Yumbox Panino – 4 compartment tray is perfect for:

  • Adults – pack salads, wraps or leftovers for work or school
  • Older kids – small and compact the Yumbox is perfect for high school students. Slide it straight into the school bag
  • Sandwich lovers – kids love a sandwich, the Panino is perfect with extra space for snacks

Fits a sandwich? Yes, easily. Perfect for sandwich, wraps and salads.

Leak-proof? Yes, pack yoghurt without leaks.

 

Yumbox Tapas – 4 or 5 interchangeable compartment tray is perfect for:

  • Flexibility – with it’s leading innovative interchangeable tray it allows you the flexibility of either 4 or 5 portion meals. Sandwich one day, salad and grazing the next!
  • Adults – pack salads, wraps or leftovers for work or school
  • Older kids – Perfect for high school students or kids that aren’t satisified with the portion sizes in the Original or Panino styles

Fits a sandwich? Yes, easily. Perfect for sandwich, wraps and salads.

Leak-proof? Yes, pack yoghurt without leaks.

 

Yumbox MiniSnack – 3 compartment tray is perfect for:

  • Snacks – ideal for snack-time or snacks on-the-go
  • Fits a sandwich? No

    Leak-proof? Yes, pack yoghurt without leaks.

Can you tell me the dimensions and weight of the product? 2018-02-08T21:02:37+00:00

Both the Yumbox Original and Panino are the same size.  They measure a compact 21.5 x 15.5 x 5cm in size. Weight is 505gm.

MiniSnack 15.0 x 10.5 x 5.0 cm Weighs 280g
Original 21.5 x 15.5 x 5.0 cm Weighs 505g
Panino 21.5 x 15.5 x 5.0 cm Weighs 505g
Tapas 24.5 x 17 x 5.0 cm Weighs 627g

Please click through to our product page here for visual examples of the Yumbox sizes.

A Yumbox comfortably fits into most insulated lunchboxes, some that are available on our store here.

What age is the Yumbox suitable for? 2018-02-08T21:49:45+00:00

The Yumbox Original was designed for children from 0-10 years old.  That’s not to say Adults can’t use it.  We receive lots of feedback and images of ploughman style work lunches.

The Panino version is designed for children through to adults.  It is fantastic for sandwich eaters as it fits a full size sandwich crust and all.  Alternatively as an adult’s lunch, a hearty salad or leftovers from the night before is perfect in the 2-cup section along with snacks in the two smaller ½ cup sides.  Think of the money you will save with the average work lunch up at around $10 these days.

Yumbox Tapas, with it’s innovative 4 and 5 compartment interchangeable trays, is designed for adults and teenagers alike, or those children that wish for larger portions.

The MiniSnack is, well, for snacks. Many customer’s use a MiniSnack for their children’s snack or play-time and an Original or Panino for lunchtime. Both can fit snuggly into an insulated bag with an ice pack.

How do I care for this product? 2017-11-04T01:28:44+00:00

The fabric products can be machine washed on a cool cycle.  Bandana bibs are dryer safe on low.  ChangeMates are easily wiped clean.   Please check product descriptions in our store for further care instructions here.

How much can be stored in a ChangeMate? 2017-11-04T01:28:56+00:00

The ChangeMate is designed to hold 2-3 disposable nappies on one side and a soft case of wipes on the other.  The outer zip pocket is perfect for additional extras like tubes of cream, a bib and disposable nappy sacks.

How well does the Bandana Bib work? 2017-11-04T01:29:10+00:00

We have found our Banana Bibs to be one of the very best on the market.  Our chosen materials serve to catch the dribble and hold it within the bib and away from your child’s chest so that they stay dry.  After a period of use on a heavy dribbler the front of the bib may feel wet to touch however the backing material will keep this moisture away from baby’s chest and help prevent nasty dribble rash.  Please review our feedback from many happy customers who tell us frequently that this feature is what keeps them coming back again and again.

What are the origins of these products? 2017-11-04T01:29:25+00:00

LimaBean was established in 2012 and our products are all designed in Melbourne, Australia.

Our Bandana Bibs are Australian made in a small local Australian owned factory whilst all other products are manufactured responsibly in India.

Can you tell me the dimensions and weight of the product? 2018-02-08T15:05:55+00:00

Bandana Bibs they are designed as a one size fits most.  Each bibs weighs 30g.

The Australian Creatures wraps are 100 x 100cm with slight stretch so they are firm.  They weigh 360g.

When folded the ChangeMate is a slim 30 x 18cm.  When opened it has a generous space of 30 x 62 cm to lay your baby.  Un-packed it weighs 285g.

What age are LimaBean products appropriate for? 2017-11-04T01:29:52+00:00

LimaBean Bandana and Australian Creatures bibs are designed for 0-3 years.  They are designed as a one size fits most. 

Our Australian Creatures wraps can be used by any age. 

LimaBean ChangeMates are designed for babies or toddlers but can be used by people of any age.

What is the recommended retail price of this range? 2017-11-04T05:42:55+00:00

The retail price for this product is $5.99 AUD inc. GST.  For the range please see our online store here.

What are the origins of this product? 2017-11-04T05:44:10+00:00

Firefly reflectors are designed with love in Sweden and produced with the highest security standards by their small factory in China.

What is this product made of? 2017-11-04T05:44:28+00:00

Firefly’s are made of 3MTM ScotchliteTM reflective material.  The soft reflectors and ball-chains are lead free and conform to the US CPSIA.  They also meet the European safety standard for personal reflectors, CE EN13356.

How do I attach the Firefly? 2017-11-04T05:44:51+00:00

Firefly reflectors attach with a small ball-chain that links through any loop or zip pull.

Why attach a Firefly to my bag? 2017-11-04T05:45:03+00:00

A reflector is an essential safety item for anyone who is spending time outside at dusk or night. A reflector will reflect the light from an oncoming vehicle and make you visible from up to 125 metres away, compared to only 30 metres away without a reflector. That distance could be the difference between life and death.

They are also a colourful and cute way for kids to identify their personal property without even realising the added safety benefit.

What age is Firefly appropriate for? 2017-11-04T05:45:34+00:00

Firefly safety reflectors are appropriate for ages 3+.

I would love to review your products, can I request a sample? 2018-02-09T11:31:35+00:00

We love the opportunity to place our products into the hands of bloggers and foodies etc.  Please get in touch and we can discuss how we can work together. You may also like to take a look at our affiliate program here.

I love your product and tell everyone about it, do you have an affiliate program? 2018-02-08T11:26:27+00:00

Wow, we are flattered that you are telling all your friends about our products. Please get in touch with us to discuss affiliate marketing.

Also please review our affiliate section here.

Can I make a bulk purchase? 2018-02-09T11:25:24+00:00

Yes, we offer bulk pricing to schools, kindergardens, mums group or buyers co-ops and other groups. Please complete the details of you requirements on our Contact Us form here, so we can provide the relevant pricing.

We also offer fundraising opportunities. Please complete the details of you requirements on our Contact Us form here, so we can discuss.

Do you have a refund policy? 2018-02-08T14:20:53+00:00

We are happy to refund any unopened goods within 14 days of delivery, provided that we receive the goods in their original condition. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. A restocking fee of 6% of the order value is charged on refunds for orders placed using Afterpay. If the product is not in original condition (eg. damaged upon receipt, removed from original packaging or has clearly been used), we will be unable to accept the goods and they will be returned to you at your cost.

Please complete our online returns form located below. We will respond with instructions on how to proceed. To expedite your request, please have your order confirmation number available.

Should you receive a faulty or damaged product, please complete the returns form below detailing your specific problem and we’ll get back to you promptly.

What is the product warranty? 2018-02-09T11:26:38+00:00

We guarantee our products against manufacturing defects, such as issues with any parts or material defects, for twelve months after purchase (note the interior lining of the SoYoung insulated bags comes with a six month warranty). Proof of purchase is required. We do not guarantee our products for issues related to wear and tear including rips, spills, scratches, chips, mould, fading, warping, stains and odour. Please keep in mind that although our products are designed for children, they are not indestructible.

If you have purchased one of our products from an independent retailer you are required to contact them directly with any warranty concerns.

Can I add to or alter my order once I’ve paid for it online? 2017-11-04T23:17:09+00:00

We are unable to make additions or deletions to orders once they have been placed. If we are unable to fulfil any part of your order we will notify you prior to posting. If you have entered the incorrect postage details please email us immediately at info@minihippoimports.com.au with the correct details.

Mini Hippo Imports has an automated postage system and orders will be sent to the exact address entered when your order is placed online. We take no responsibility for orders being sent to incorrect addresses entered by the purchaser. If your order is returned to us due to an incorrect shipping address, or failure to accept a delivery (eg. post box notification slips) you will be charged additional postage to re-deliver the goods.

Failure to pay a reshipping fee will result in a refund of the order minus original freight charge plus a $15 restocking fee.

Can I pick up my order? 2017-11-04T23:17:50+00:00

We ship from a very busy warehouse, unfortunately we do not allow pick up of orders for health and safety reasons.

Where do you ship from? 2018-02-09T11:33:05+00:00

We ship from our warehouse in Cheltenham, Victoria.

When will my order arrive? 2017-11-04T23:18:14+00:00

We use Australia Post’s regular service. You should receive an email notification once your order is lodged with Australia Post. Once an order is placed it will be processed within 72 hours during business days unless otherwise notified.

The following is a general guideline of postage timeframes once the item has been lodged with Australia Post. These times are in addition to our 72 hours processing time.

Melbourne to Metro ACT, NSW, SA and VIC – 2-3 business days

Melbourne to Metro QLD and TAS – 3-4 business days

Melbourne to Regional Australia, NT and WA – 6+ business days

Melbourne to New Zealand – 2-3 business days

Please note we rely on Australia Post’s delivery timeframes. These timeframes are not guaranteed. Delivery to remote areas may take longer.

All orders require signature on delivery. Please ensure you ship to an address where someone is available to sign for the delivery. If a receiver is unavailable a card will be left by Australia Post and collection can be made at the post office. Unfortunately, we are unable to offer authority to leave without a signature.

Mini Hippo Imports has an automated postage system and orders will be sent to the exact address entered when your order is placed online. We take no responsibility for orders being sent to incorrect addresses entered by the purchaser. If your order is returned to us due to an incorrect shipping address, or failure to accept a delivery (eg. post box notification slips) you will be charged additional postage to re-deliver the goods.

Failure to pay a reshipping fee will result in a refund of the order minus original freight charge plus a $15 restocking fee.

Do you ship to my country? 2017-11-04T23:18:17+00:00

We are currently shipping throughout Australia and New Zealand.

What is the recommended retail price of this range? 2018-02-08T14:35:54+00:00

FunBites retail at $14.95 AUD inc. GST.  For the range please see our online store here.

Does it also seal the food? 2018-02-05T20:29:31+00:00

No, FunBites is a cutter and is not able not seal the food.

How do I care for this product? 2017-11-05T22:51:42+00:00

FunBites are all dishwasher-safe (top rack only up to 65°C) and can easily be hand washed as desired.

How do I use this product? 2017-11-05T22:52:13+00:00

FunBites is an easy way to create fun, creative shapes for your child’s lunchbox.  It can be used in 3 simple steps:

  1. Place FunBites cutter on top of food. Remove popper top and put to the side. You’re ready to go
  2. Hold cutter handles, firmly rock back and forth 5 to 6 times to cut all the way through the food
  3. Insert popper top. Lift cutter up from food. Insert the popper top and push down to pop out the bite-sized pieces
What are the origins of this product? 2017-11-05T22:53:07+00:00

FunBites is designed in the USA and manufactured responsibly in China.

What is this product made of? 2017-11-05T22:53:33+00:00

All products in the FunBites range are made from high-performance food-grade material for sharpness and durability.

What age are FunBites appropriate for? 2018-02-05T20:26:37+00:00

FunBites are designed to be used by both adults and kids alike.  They can be used by children 18+ months.

The squares from FunBites is around 1.2cm

Can you tell me the dimensions and weight of the product? 2017-11-04T05:44:35+00:00

Firefly safety reflectors are the size of a bag tag.  Each shape varies but they roughly 5-7cm tall.  Each reflector weights 7g.

Customer Support - Returns

CUSTOMER RETURN OR FAULT

In the unfortunate event you have a fault with your product please complete the form below and upload some images showing the problem.

If you require a replacement part and your product was purchased over 12 months ago we have parts available in our store here.

For Yumbox latch replacements these can be found here.