Latches are sent by letter post. Australia Post is currently overwhelmed with deliveries, your latch may take longer than usual to arrive. Please allow 4 weeks for your latch to arrive within Australia. Temporarily, freight of latches to NZ is $15 as we are only able to ship via parcel post, free shipping is not able to be offered for NZ orders at this time.
Replacement latches are available to purchase for Yumbox Original, Panino, Tapas and MiniSnack styles with a manufacturing date after 04/14.
*PLEASE NOTE* We do not accept returns on latches if the incorrect size is ordered. If you fail to use the below information to order the correct size latch we will not provide additional replacement parts free of charge. Please measure your Yumbox AND check the seal design against the corresponding images that appear when you select a size.
The manufacturing date can be found on the inside of the case, under the tray position. Please remove the tray to view.
If you are unsure of which latch you require please measure the latch space on your product and refer to the measurements below:
|Original and Panino||5.4cm|
If your measurement is something other than these please complete the faults form here with an image of the interior tray or seal so we can assist.
Replacement latches can be sent free of charge if your product was purchased within the last 12 months. Please provide photos and complete the faults form found here.
Latches are shipped by letter post within Australia, please allow up to 14 days to receive your order.