We guarantee our products against manufacturing defects, such as issues with any parts or material defects, for twelve months after purchase (note the interior lining of the SoYoung insulated bags comes with a six month warranty). Proof of purchase is required. We do not guarantee our products for issues related to wear and tear including rips, spills, scratches, chips, mould, fading, warping, stains and odour. Please keep in mind that although our products are designed for children, they are not indestructible.

If you have purchased one of our products from an independent retailer you are required to contact them directly with any warranty concerns.